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How to Make Your Business Run Without You!

by Susan M. Carter
ISBN: 0967029104, Paperback - 38.00 BUY

This is a must-read for all of our clients. How To Make Your Business Run Without You is a how-to resource for small business owners and entrepreneurs to effectively streamline operations that will pave the way for more business, bigger profits and a business that virtually runs itself. Through step-by-step chapters, Author Susan Carter advances readers from the high-risk potential of 'owning their own jobs' to the freedom and control of 'owning their own businesses.' A must read for any owner or self-employed professional who is eager to move from start-up status to ongoing success.


Raving Fans - A Revolutionary Approach to Customer Service

by Kenneth H. Blanchard, Sheldon Bowles (Contributor)
ISBN: 0688123163, Hardcover - 14.00 BUY

This is a really simple little story book that you will think about for a long time. Kenneth Blanchard continues his trend of writing easy-to-read books with BIG ideas for making your business better. Raving Fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his "angel" to visit businesses that have figured out their vision and their system to deliver customer service extraordinary. Based on three simple principles (Decide, Discover, Deliver), each company has created a group of Raving Fans (not just customers, but fans) who wouldn't consider shopping anywhere else for what one of these companies offers.


How to Make Your Business Run Without You!

by Susan M. Carter
ISBN: 0967029104, Paperback- $26.60 BUY

How To Make Your Business Run Without You is a how-to resource for small business owners and entrepreneurs to effectively streamline operations that will pave the way for more business, bigger profits and a business that virtually runs itself. Through step-by-step chapters, Author Susan Carter advances readers from the high-risk potential of 'owning their own jobs' to the freedom and control of 'owning their own businesses.' A must read for any owner or self-employed professional who is eager to move from start-up status to ongoing success.


The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

by Michael E. Gerber
ISBN: 0887307280, Paperback- $12.91 BUY

An old book but still relevant.

In this first new and totally revised edition of the 150,000-copy underground bestseller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed. He then shows how to apply the lessons of franchising to any business whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in your business. After you have read The E-Myth Revisited, you will truly be able to grow your business in a predictable and productive way.


Raving Fans - A Revolutionary Approach to Customer Service

by Kenneth H. Blanchard, Sheldon Bowles (Contributor)
ISBN: 0688123163, Hardcover- $13.00 BUY

I really enjoyed this simple, little book that was given to me by a really successful, happy mortgage broker. (Not sure how happy he has been the last few months.)
As you read it, think about your own business and how your customers perceive you.


Who Moved My Cheese? An Amazing Way to Deal With Change in Your Work and in Your Life

by Spencer Johnson, Kenneth H. Blanchard
ISBN: 0399144463, Paperback- $12.97 BUY

I gave this book out to many of my clients several years ago. To succeed, you have to look beyond what is happening in your own business and see what is going on around you. It is a simple book about how important awareness and adaptability are to everyone.


The 7 Habits of Highly Effective People - Restoring the Character Ethic

by Stephen R. Covey
ISBN: 0671708635, Paperback- $11.20 BUY

Darn. I wish that I could use one of those Covey organizers. It is just so time consuming. Good book, though.

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change was a groundbreaker when it was first published in 1990, and it continues to be a business bestseller with more than 10 million copies sold. Stephen Covey, an internationally respected leadership authority, realizes that true success encompasses a balance of personal and professional effectiveness, so this book is a manual for performing better in both arenas.


First, Break All the Rules - What the World's Greatest Managers Do Differently

by Marcus Buckingham, Curt Coffman
ISBN: 0684852861, Hardcover- $18.90 BUY

Marcus Buckingham and Curt Coffman expose the fallacies of standard management thinking in First, Break All the Rules: What the World's Greatest Managers Do Differently. In seven chapters, the two consultants for the Gallup Organization debunk some dearly held notions about management, such as "treat people as you like to be treated"; "people are capable of almost anything"; and "a manager's role is diminishing in today's economy." "Great managers are revolutionaries," the authors write. "This book will take you inside the minds of these managers to explain why they have toppled conventional wisdom and reveal the new truths they have forged in its place."


A New Brand World - Eight Principles for Achieving Brand Leadership in the Twenty-First Century

by Scott Bedbury, Stephen Fenichell (Contributor)
ISBN: 0670030767, Hardcover- $17.47 BUY

Bedbury, who headed advertising and marketing divisions for Nike and Starbucks during their phenomenal growth, coaches on establishing a memorable brand. Observing consumers overwhelmed by countless choices, he argues that now's the time to build a brand that evokes trust from its customers.

"Unless your brand stands for something, it stands for nothing," he declares, as he explains methods for companies big and small to articulate their essence and ethos to core customers, potential customers and employees. Bedbury elaborates his belief that "the brand is the sum total of everything a company does" with lively anecdotes from the experiences of Harley-Davidson, Microsoft and others. He calls for advertising and marketing that will inspire rather than merely inform (ie: "Just Do It").


The Myth of Excellence - Why Great Companies Never Try to Be the Best at Everything

by Fred Crawford, Ryan Mathews
ISBN: 0609608207, Hardcover- $19.25 BUY

Crawford is the managing director of the consumer products, retail, and distribution practice at the Cap Gemini Ernst and Young consultancy. Mathews is a futurist specializing in demographics and lifestyle analysis at FirstMatter, another consulting firm. To research purchasing behavior, they surveyed 5,000 consumers, but the responses they got surprised them and prompted their title's contrary proposition.

They developed a new model of "consumer relevancy." They explain in detail the importance of price, service, quality, access, and experience for the consumer. They then suggest that for companies to be successful they need to dominate on only one of these five factors. On a second of the five they should stand out or differentiate themselves from their competitors; and on the remaining three they need only to be at par with others in their industry. With dozens of examples, Crawford and Mathews demonstrate the validity of their premise.


Differentiate or Die - Survival in Our Era of Killer Competition

by Jack Trout, Steve Rivkin (Contributor)
ISBN: 0471357642, Hardcover- $17.61 BUY

There are no two ways about it with Jack Trout. Either you've got a product or service that you can say is different, or you don't have much at all. In today's global marketplace and at its lightning-fast rate of change, there's no point in inventing and presenting a product only to sit back and hope that consumers everywhere will discover its greatness. It's not simply about what you or your product can do, it's about what you do differently from everyone else. Coauthors Trout and Steve Rivkin say it all in their no-holds-barred title, Differentiate or Die.


Extraordinary Guarantees - Achieving Breakthrough Gains in Quality and Customer Satisfaction

by Christopher Hart
ISBN: 0814450644, Paperback- $24.95 BUY

Many leading firms have achieved both these results by offering extraordinary guarantees. You too can boost organizational performance and quality to new levels by following the practical advice offered in the important book, Extraordinary Guarantees. Guarantees were once considered nothing more than a marketing gimmick. But as more and more quality leaders have begun to offer ironclad pledges of total customer satisfaction, the guarantee is now being recognized as an unparalleled tool for gaining a major, often unbeatable, competitive edge-and a host of other benefits.


Competing on Value

by Mack Hanan, Peter Karp (Contributor)
ISBN: 0814450369, Hardcover- $17.47 BUY

Presents a new approach to selling that emphasizes not competing on the basis of the best price, but the highest value--i.e. demonstrating to current and prospective customers that using your products or services will either cut their costs or improve their revenues. This book discusses VALUE. Value is not what you put INTO your products and services, it is what the customer GETS OUT. Three qualifiers of value are how much, how soon, and how sure--these are what the customer needs to know. In summary, this is highly recommended for every company that sells products and/or services.


Practice What You Preach - What Managers Must Do to Create a High-Achievement Culture

by David H. Maister
ISBN: 0743211871, Hardcover- $18.20 BUY

Maister, a professional service consultant, surveyed 6,500 employees at 50 worldwide companies to evaluate the relationship between company financial performance and employee satisfaction and loyalty. He found a direct and dramatic correlation. Here, he offers detailed commentary from CEOs, managers and staffers, and analysis of the survey results. Bosses in all kinds of companies will benefit from his solid advice, which should be required reading for executives and upper level managers.


Why We Buy - The Science of Shopping

by Paco Underhill
ISBN: 0684849143, Paperback- $9.75 BUY

In an effort to determine why people buy, Paco Underhill and his band of retail researchers have camped out in stores over the course of 20 years, dedicating their lives to the "science of shopping." Armed with an array of video equipment, store maps, and customer-profile sheets, Underhill and his consulting firm, Envirosell, have observed over 900 aspects of interaction between shopper and store. They've discovered that men who take jeans into fitting rooms are more likely to buy than females (65 percent vs. 25 percent).

They've learned how the "butt-brush factor" (bumped from behind, shoppers become irritated and move elsewhere) makes women avoid narrow aisles. They've quantified the importance of shopping baskets; contact between employees and shoppers; the "transition zone" (the area just inside the store's entrance); and "circulation patterns" (how shoppers move throughout a store). And they've explored the relationship between a customer's amenability and profitability, learning how good stores capitalize on a shopper's unspoken inclinations and desires.

Underhill, whose clients include McDonald's, Starbucks, Est?Lauder, and Blockbuster, stocks Why We Buy with a wealth of retail insights, showing how men are beginning to shop like women, and how women have changed the way supermarkets are laid out. He also looks to the future, projecting massive retail opportunities with an aging baby-boom population and predicting how online retailing will affect shopping malls. This lighthearted look at shopping is highly recommended to anyone who buys or sells.


Principle-Centered Leadership

by Stephen R. Covey
ISBN: 0671792806, Paperback- $9.75 BUY

Covey, the author of the New York Times number 1 bestseller The 7 Habits of Highly Effective People, has struck a chord with millions of readers with his insights into human nature and values. Now he tells them how to apply his theories to everyday life, focusing primarily on the world of business.


The Power Principle - Influence With Honor

by Blaine Lee, Stephen R. Covey
ISBN: 0684846160, Paperback- $9.75 BUY

This self-help book reflects Lee's views on various types of power and how to develop principle-centered power in your life, which he defines as power that inspires loyalty and devotion, transcending time and place. Such power is based on trust and respect and survives even after one dies. Lee describes three types of power: coercive, which relies on the premise of control and uses fear as its instrument; utility, which is based on fairness, the exchange of what you can do for me with what I can do for you; and principle-centered, which is based on what you can do with others. The author tells us that his purpose in writing this book is to encourage us in our work with people, and he recommends that we choose principle-centered power as the primary way to influence others in our key relationships. Such power requires us to grow, to challenge our assumptions, and often to change our whole orientation in life.


The Richest Man in Babylon

by George S. Clason
ISBN: 0451205367, Paperback- $6.99 BUY

I often give this book out as a gift whenever a person younger than me asks for my advice on money. I always present this book to them saying "if you read it and do as it says, it will work magic." It really contains excellent, time tested advice, and would make a good gift for someone in their early 20s who is on their own for the first time, and struggling.

The book is a series of parables about money written in the 1920s by George Clason. They were written as individual essays of a few thousand words, but the theme throughout them is consistent -- save 10% of your money, give 10% away, use 10% to reduce your debt load, and live on the remaining 70%.

The stories in the book are entertaining; they are reminiscent of some of the parables in the Bible, such as the Prodigal Son or the story of the Workers in the Vineyard. I think this is intentional on the part of the author; certainly readers in the 1920s had an appreciation for "old fashioned stories with a moral" that people today seem to have lost. I enjoy the book greatly, though, and any thoughtful person who reads the book should find it interesting, especially if they are trying to get their finances in order.


The Wealthy Barber, Updated 3rd Edition

by David Chilton
ISBN: 0761513116, Paperback- $10.78 BUY

In this revised and expanded edition of one of the biggest-selling financial-planning books ever, David Chilton, president of Financial Awareness Corporation, shows readers how to achieve the financial independence they've always dreamed of. With the help of his fictional barber, Roy, and a large dose of humor, Chilton encourages readers to take control of their financial future and build wealth slowly, steadily, and with sure success.


The E-Myth Manager - Why Management Doesn't Work-And What to Do About It

by Michael E. Gerber
ISBN: 0887309593, Paperback- $11.02 BUY

More than ten years after his first bestselling book, The E-Myth, changed the lives of hundreds of thousands of small business owners, Michael Gerber - entrepreneur, author, and speaker extraordinaire fires the next salvo in his highly successful E-Myth Revolution. Drawing on lessons learned from working with more than 15,000 small, medium-sized, and very large organizations, Gerber has discovered the truth behind why management doesn't workand what to do about it.

Unearthing the arbitrary origins of commonly held doctrines such as the omniscience of leader (Emperor) and the most widely embraced myth of all. The E-Myth Manager offers a fresh, provocative alternative to management as we know it. It explores why every manager must take charge of his own life, reconcile his own personal vision with that of the organization, and develop an entrepreneurial mind-set to achieve true success.


The E-Myth Revisited - Why Most Small Businesses Don't Work and What to Do About It

by Michael E. Gerber
ISBN: 0887307280, Paperback- $9.60 BUY

Michael Gerber's The E-Myth Revisited should be required reading for anyone thinking about starting a business or for those who have already taken that fateful step. The title refers to the author's belief that entrepreneurs--typically brimming with good but distracting ideas--make poor business people. He establishes an incredibly organized and regimented plan, so that daily details are scripted, freeing the entrepreneur's mind to build the long-term success of the business. You don't need an M.B.A. to understand or follow its directives; Gerber takes time to explain buzzwords and complex theories. Read in a clear and well-paced manner, listening to The-E Myth is like receiving advice from an old friend.


Execution - The Discipline of Getting Things Done

by Larry Bossidy, Ram Charan, Charles Burck (Contributor)
ISBN: 0609610570, Hardcover- $17.33 BUY

Disciplines like strategy, leadership development, and innovation are the sexier aspects of being at the helm of a successful business; actually getting things done never seems quite as glamorous. But as Larry Bossidy and Ram Charan demonstrate in Execution, the ultimate difference between a company and its competitor is, in fact, the ability to execute.

Execution is "the missing link between aspirations and results," and as such, making it happen is the business leader's most important job.


Get Better or Get Beaten

by Robert Slater
ISBN: 0071373462, Hardcover- $22.95 BUY

Do business like Jack Welch! When Jack Welch took the reins of General Electric in 1981, he reformulated GE in his own image -- tough, smart, competitive, and relentless. First published in 1994, Get Better or Get Beaten became a bestseller as managers sought to understand and mimic the success of the man lauded by Fortune as "...perhaps the most admired CEO of his generation."

Now, on the eve of his planned April retirement, the new Get Better or Get Beaten, Second Edition shows you how to compete "Welch style" in today's techologically advanced business arena.

Look to this fast-paced book for:
- Jack Welch's latest views on management and leadership
- Examples of how Welch transformed GE into an e-business
- Insights into Six Sigma and other successful GE quality initiatives
- and More...